Privacy Policy

1. Who We Are

PRiNT BiG UK is a trading name of Print Big UK Ltd, registered in England & Wales. Our registered office is Unit B1 Currie House, 80 Wallis Road, London E9 5LN. For data-protection purposes we are the data controller.

Contact: [email protected] · 0207 635 0285

2. What Data We Collect

• Identity & contact: name, email, phone number, billing and delivery address.
• Account data: username, password (hashed), order history.
• Order data: products ordered, artwork files, customisation options, payment reference.
• Financial: we do not store full card numbers — payments are processed by Stripe and PayPal.
• Technical: IP address, browser type, pages visited, referring URL (via cookies & Google Analytics — see our Cookie Policy).
• Communications: emails, contact-form submissions, quote requests.

3. How We Use Your Data

• To fulfil and deliver your orders (contractual necessity).
• To process payments via Stripe / PayPal (contractual necessity).
• To send order confirmations, status updates and artwork reminders (contractual necessity).
• To respond to enquiries and provide customer support (legitimate interest).
• To send marketing emails if you have opted in (consent — you may unsubscribe at any time).
• To improve our website and services through analytics (legitimate interest, subject to cookie consent).
• To comply with legal obligations (e.g. tax records).

4. Lawful Bases

We process personal data under the following UK GDPR lawful bases:

• Contract: processing necessary to fulfil orders and provide services you have requested.
• Legitimate interest: improving our services, website security, and fraud prevention.
• Consent: marketing communications and non-essential cookies.
• Legal obligation: retaining financial records as required by HMRC.

5. Who We Share Data With

• Payment processors: Stripe, PayPal — to process payments securely.
• Delivery partners: courier and postal services — name, address and phone number to deliver your order.
• Email service: SendGrid — to send transactional emails.
• Analytics: Google Analytics — anonymised usage data (subject to your cookie consent).
• Cloud hosting: our website and data are hosted on secure servers.

We do not sell your personal data to any third party.

6. Data Retention

• Order and financial records: 7 years (HMRC requirement).
• Account data: retained while your account is active; deleted on request.
• Marketing consent records: retained until you unsubscribe.
• Artwork files: retained for 12 months after order completion to facilitate reprints, then deleted.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your data (subject to legal retention requirements).
• Restrict processing in certain circumstances.
• Data portability — receive your data in a structured format.
• Object to processing based on legitimate interest.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email [email protected]. We will respond within one month.

8. Cookies

We use cookies for essential site functionality and, with your consent, for analytics. Full details are in our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and restricted access to personal data on a need-to-know basis.

10. Complaints

If you are unhappy with how we handle your data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.